Refund policy

Return & Refund Policy

At Kujo Shop, we are committed to providing you with products that help with the day-to-day hurdles we face. We want you to be happy with your purchase, and if you're not, we offer a 60-day return policy: you have 60 days after receiving your item to request a return. Our Unwynd™ Neck Reset Pillow comes with an extended 90-Night Reset Guarantee and a 1-Year Warranty (see below). To start a return, please contact us at support@kujoshop.com.

Cancellation Policy

Please note that any changes or cancellations to an order must be made within 24 hours of placing the order. After this timeframe, we may not be able to accommodate your request as the order will have already entered the processing phase. If you do cancel your order within 24 hours, we will process your refund within 7 business days.

60-Day Return Policy

You have 60 days from the date your item is delivered to request a return. If you are not satisfied with your purchase, please get in touch with our support team by filling out the form on our Contact Us page or emailing us directly at support@kujoshop.com. To expedite your return, please provide us with your Order Number or the Name and Email Address used to place the order. Please note that shipping fees ($3.75) are not refundable.

Unwynd™ 90-Night Reset Guarantee

For the Unwynd™ Neck Reset Pillow, you have 90 days from the date of delivery to request a full refund if you are not satisfied. Contact us at support@kujoshop.com with your Order Number to get started.

Unwynd™ 1-Year Warranty

If your Unwynd™ Neck Reset Pillow stops working because of a defect within 12 months of delivery, we will repair or replace it at no cost to you. Please email support@kujoshop.com with your Order Number and a short description or video of the issue. The warranty does not cover damage from misuse, accidents, water exposure or normal wear and tear.

Damaged Items

We take great care in packaging our products to prevent damage during shipping. We consider an item damaged if it has a defect or if the product is physically broken. Damaged packaging that occurred during shipping — such as dented boxes, etc. — with a product in good condition is not considered damage.

If your item arrives damaged, please let us know within 72 hours of delivery. To report a damaged item, please email us at support@kujoshop.com and include a clear photo of the damage. We will determine if you are eligible for a replacement at no cost to you. We do not refund, replace, nor accept returns for items damaged through normal use, wear and tear, or misuse.